What are the most suitable tools on the market that meet ITIL requirements

ITILv3 compliance tools

The following is a list of tools evaluated and certified by PinkElephant as Compliance with the main ITILv3 processes:

1.            Marval:

1.            Msm v12 gold

2.            Msm v12 silver

2.            Hp:

1.            Gold service manager

3.            Omninet:

1.            Omnitracker itsm center v3 gold

2.            Omnitracker itsm center v3 silver

4.            Easit:

1.            Easit servide desk 4 bronze

It should be noted that the fact that a tool supports a certain ITIL process does not mean that it is the right tool for our company. These guides made by third parties should serve as a prior filter when selecting a tool, as well as to provide a global vision of the market situation. However, each company that wants to incorporate a service management tool must identify its particular requirements. Based on these particular requirements, you should choose the tool that is best able to cover them, such as an out of the box tool or through adaptations.

Marval MSM v12

MSM has been implemented by organizations from all sectors around the world, including financial services, Public Administrations, construction and engineering, education, emergency services, health, IT, leisure, advertising, retail, telecommunications, transport and public services.

Marval offers different options to implement its product, so that it meets the needs of organizations of any size and sector.

The implementation options go through:

1.            On-premise

2.            Saas, hosted on a client server

3.            Saas, hosted on Marval servers

MSM provides the following functionalities according to the ITILv3 specifications:

1.            Service Desk

2.            Management of incidents

3.            Request management

4.            Event management

5.            Problem management

6.            Knowledge management

7.            Change management

8.            Release management

9.            Configuration management

10.         Service portfolio management

11.         Management of service levels

12.         Capacity management

13.         Service continuity management

14.         Availability management

15.         Active contract management

The tool stands out for its simplicity and flexibility . The structure of the Marval service catalog and the service request process is supported by an overlay of pages that can be configured and tested in advance before being activated when required. Marval recognizes that end users do not have to know how the request will be classified, and find that they are taken to a simple page that triggers the request without having to click through the service catalog. IT users have the option of working through a more traditional page with all the options that can be expected, but it also has a self-service portal.

HP Service Manager

The origin of HP Service Manager is in the Peregrine ServiceCenter product that HP acquired and evolved. Structured in a modular way, it allows, starting from a small implantation, to add modules that will increase the functionalities, adapting to the needs of the client at all times.

 

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