Technological solutions for teleworking

 Without a doubt, teleworking is the current topic par excellence. And it is that, as a consequence of the pandemic caused by COVID-19, it seems that this type of work has come to stay. Today we are talking about a technological solution for it: WebRTC technology.  bacobolts

Governments and companies around the world have an obligation to protect workers, and it seems that the best, if not the only, way to do this is by going to work at home.

In addition, psychologists have shown the benefits that this type of work brings to employees: flexibility makes family conciliation possible, increasing the well-being of workers and causing them an increase in productivity .

On the other hand, teleworking represents cost savings for the company . The rental or purchase of offices, apparatus, electricity, water costs…. Consequently, the company will be able to invest all its resources in innovation and technology.

Thanks to technological advances, the truth is that work can be done easily from home. It is enough to acquire the right technology and systems.

It seems that this crisis has served so that many companies lose their fear of teleworking and decide to adopt this modality as not something brief. For this, of course, it is essential to use advanced technology, which adapts and allows the normal development of the activity: the WebRTC TECHNOLOGY, developed by Google.

How to start teleworking in a company?

As we have previously announced, WebRTC technology has the solution to all your doubts. WebRTC is an open source software, developed by Google, which is responsible for transmitting information through the Internet, be it voice, video, text ...

Constant communication with your social group, customer service, online meetings with customers, suppliers or with your equals ... All this and much more is possible from home thanks to WebRTC skill.

WebRTC ( Web Real-Time Message) Technology is the progress of VoIP telephony and can be used from anywhere on the earth and on any device, with the only requirement of having an Internet connection. It is not necessary any type of app installation , software, wiring, or specific physical equipment. In addition, with it, the sound problems and communication delays so frequent in softphones ended.

WebRTC technology allows, therefore, the total ubiquity of employees to work, being able to perform the same tasks that they would do if they were in the office.

But, what tools does WebRTC offer you to telecommute?

Typically, this type of technology provides changed solutions, depending on the manufacturer.

For example, today we will focus on Fonvirtual , which offers the Virtual Switchboard, the Call Center Software and the Videoconference service, all of them with WebRTC technology. Once any of the above solutions has been contracted , the integration of the company's communication will take place.

This basically means that the company's agents will be able to both receive and make calls from their own home as if they were in the office: same quality and same interface. They will only need to have a headset and a microphone and an Internet connection, and who does not have an Internet construction at home today?

To this, there are a myriad of tools that this technology makes possible, and that will help any company to implement telework effectively, such as:

•            Schedule control . Through an administrator panel, you can control the activations and deactivations of the agents, that is, the time they have been working. It is also possible to obtain statistics, song control intelligences or access their recording.

•            Internal communication . Whether through voice, chat or video conferencing, workers will be continuously connected with their colleagues.

•            Integration with CRM . Manage all the evidence and customer data from the same platform and from your own home? Yes, it is probable thanks to the integration with your company's CRM software.

•            Telephone payments by card. During the course of a call, the customer can be transferred to a payment gateway via telephone. By providing your data you can make the payment remotely and safely.

•            Control . For seniors, there is a supervisor profile that allows the company to be completely controlled even from a distance. The manager will be able to supervise all aspects of the call center in real time and interact with agents from anywhere and with any device.

Ultimately, WebRTC technology is one more step over VoIP, and the solutions offered are also many more. In these times, it is quite likely that many companies will have to opt for teleworking again (if not that they are still teleworking), and solutions like this favor that their service remains professional.

 

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